cannot delete or edit custom dns properties

susiepan · Member · Oct 11, 2015 at 12:15 am
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In all the support messages I’ve read it says I can edit and remove the WordPress A DNS or redirect it to where I want it hosted. I can only add DNS but cannot remove or edit anything. The support says I’ll see “pencil icon to edit” but I don’t see any.

The blog I need help with is: (visible only to logged in users)
amightywp · Member · Oct 13, 2015 at 10:20 pm
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Hi Susie,

We have sometimes had reports of users not seeing the pencil icon. It is all the way on the right hand side of the screen, and users with browsers not expanded fully sometimes don’t see it.

Here’s a screenshot of what you should be seeing: https://cloudup.com/cdC60ALQdsW

Let me know if you’re not, and I can change your DNS for you.
susiepan · Member · Oct 13, 2015 at 11:03 pm
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Hi there, this is the screenshot I see and there’s no pencil button: http://imgur.com/26oYfX4

Can you please edit and remove the WordPress DSN for me? Right now my custom domain (susiepan.com) is being redirected to WordPress even when I included the GitHub hosting A records.

Thanks!
amightywp · Member · Oct 14, 2015 at 4:41 pm
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That is very strange! I have gone ahead and removed that A record for you and it should start working here in a few minutes.
susiepan · Member · Oct 14, 2015 at 7:38 pm
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Thank you, but for some reason, susiepan.com still redirects to susiepan.wordpress.com even when I added new A records. Is there any reason for that I can stop the redirects?

Thank you!
amightywp · Member · Oct 14, 2015 at 9:16 pm
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Hi Susie,

I just checked using an incognito window in my browser (after clearing my cache) and your domain pulled up a site which was not WordPress.com.

I also did an A record lookup and here are the DNS results for your domain currently:

dig mariaridley.com a +short
192.0.78.24
192.0.78.25

No items found.