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Forums / Cannot delete page with premium theme

Cannot delete page with premium theme

  • Unknown's avatar
    drtuohy · Member · Mar 27, 2017 at 10:30 pm
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    Hello, I am trying to delete my website but I cannot because I have a premium theme in my Purchases… how can I remove this or move past it to continue the process? Thanks.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member · Mar 27, 2017 at 10:37 pm
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    Hi there,
    Do you want Staff to transfer the theme to another site you have registered?

    Premium themes have to be removed by Staff or transferred to another WordPress.COM hosted site of yours before the site they are on currently can be deleted. Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    staff-doublebassd · Staff · Mar 27, 2017 at 11:14 pm
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    Hi there,

    I can remove the theme for you, but you own the theme indefinitely – so I would recommend you to set your site to private in case you ever want to use the theme again for another site.

    Otherwise, I’d be happy to remove the theme for you so you can proceed with the deletion of the site.

    Let me know, thanks!

  • Unknown's avatar
    drtuohy · Member · Mar 28, 2017 at 12:24 pm
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    Hi everyone, thanks for your comments. Yes I would like the premium theme removed so that I can delete the site entirely. Thanks for the help!

  • Unknown's avatar
    staff-doublebassd · Staff · Mar 28, 2017 at 4:03 pm
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    No problem!

    I have removed the theme for you as well as issued a refund for your mapping subscription. Please let us know if you have any other questions. Thanks!

  • Unknown's avatar
    drtuohy · Member · Mar 28, 2017 at 4:08 pm
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    Thank you! I appreciate it! I have deleted the site. Is it possible also to delete my account completely?

  • Unknown's avatar
    timethief · Member · Mar 28, 2017 at 4:09 pm
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    Here’s how to deactivate your account:
    Although username accounts are not deleted, so you cannot be impersonated and have your reputation affected by anyone registering the same username in the future, there are steps you can take that amount to removing all personal information and result in leaving only a throwaway email address behind. http://en.support.wordpress.com/deleting-accounts/

    1. You can go to My Account->Edit Profile at https://wordpress.com/me/account and remove all data except the account name and an email address. Create a throwaway email address and change the account email to that throwaway address. This only leaves the username behind.

    2. To unsubscribe from email sent to you from WordPress.com, go here and click on “Block all subscription emails from WordPress.com”:
    https://wordpress.com/settings/notifications/

    3. To ensure the account is locked up tightly, visit this site, generate a password of 15-20 characters, and change the account password to it:
    http://www.thebitmill.com/tools/password.html

    4. To hide your Gravatar profile, login and on the bottom right hand corner of your Gravatar profile page you will find a “hide” button visible only to you that you can click. http://en.gravatar.com/support/profile-privacy

    IMPORTANT NOTE: Deleting sites and/or site content or making the site private does not remove indexed content from the SERPs (search engine page results) and we cannot help with that. Google and Bing only clear their caches of deleted indexed content that produces a 404 (page not found) every 3 – 6 months. To completely remove an entire page from Google search results after it produces a 404 (page not found):
    https://support.google.com/webmasters/answer/6332384?hl=en&ref_topic=1724262&vid=0-635749429504660340-12158368555624983465&rd=1

  • Unknown's avatar
    staff-doublebassd · Staff · Mar 28, 2017 at 4:10 pm
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    Glad I caught that – thanks @Timethief =)

  • Unknown's avatar
    drtuohy · Member · Mar 28, 2017 at 4:14 pm
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    Thank you both!

  • Unknown's avatar
    staff-doublebassd · Staff · Mar 28, 2017 at 4:19 pm
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    Anytime!

  • The topic ‘Cannot delete page with premium theme’ is closed to new replies.

Tags

  • delete account
  • remove premium theme
  • wpcomhelp

About this topic

  • In: Support
  • 3 participants
  • 9 replies
  • Last activity 9 years
  • Latest reply from drtuohy

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