Cannot direct my domain with the website.

  • Unknown's avatar
    shopvillanz · Member ·

    I have bought my domain from Crazy domain and have bluehost plan as well. I am unable to connect it with wordpress and the domain comes out to be ‘Unable to connect with the server’.

    Site: http://www.shopvilla.co.nz.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    helper-heroponriki · Member ·

    Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere. We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

    If you’re trying to get your domain to work with your site, you should reach out to Bluehost for help here. Since they’re hosting your site, they’re the ones who would need to update your account to use that domain. You can reach them here:

    https://www.bluehost.com/contact

    I hope that helps!

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