cannot download my images

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  carosofiav · Member · Oct 20, 2020 at 3:38 pm

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  For days I have not been able to move forward in my wordpress posts because I have a lot of trouble taking the photos that are on my computer and connecting them to the file folder on wordpress to attach images to my posts. All of my images are like 2 or 3 MB so small files and they do not load, it always says error. Then I uploaded them to my google photos and it also does not let me grab them from there! Can someone please help me solve my issue!

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  staff-blorbo · Staff · Oct 20, 2020 at 5:58 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  carosofiav · Member · Oct 20, 2020 at 11:41 pm

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  my website is http://www.carolinasofia.com through blue host

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  staff-totoro · Staff · Oct 21, 2020 at 2:07 am

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  Hi there,

  I can confirm that the site carolinasofia.com appears to be a self-hosted WordPress (also called “.org”) site hosted on Bluehost, and not a site hosted on our WordPress.com service.

  To clarify, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only the ones hosted on our WordPress.com servers. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: http://wordpress.org/support/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!