Cannot Edit A Few Images from Edit Media Page within Media Library

  • Unknown's avatar
    wpenthusiast108 · Member ·

    There are a FEW images in the Media Library that cannot be edited. Most of the images can be edited, but there are a few that display no editing fields, like crop, rotate, scale, etc., once clicking through the Edit Image button at the bottom of the image. Also, these particular images do not display a thumbnail in the Library’s directory. Additionally, there are no scaled files that typically auto-generate and store in the wp-content/uploads/… folders. All images in the Library have been uploaded in the exact same manner. They are all jpg extensions and they are all compliant with size and protocol definitions.

    I have made the following troubleshooting recommendations: Clear Cache, Change Themes, Deactivate Plugins, Checked Permission Codes, Re-Install WP. None of these have remedied the issue.

    Hoping someone can advise on the matter.

    Thanks!

  • staff-totoro · Staff ·

    Hello,

    Thank you for reaching out to us for your issue concerning some images in your WordPress site’s Media Library. I understand the challenge you’re facing right now and appreciate all the troubleshooting efforts you’ve made so far.

    Unfortunately, because your site is not hosted directly by us at WordPress.com but on a different hosting provider using the open-source version of the software, the support we can provide is limited. Our managed hosting only enables us to investigate and assist with issues on websites that are directly hosted by us.

    Our managed hosting services at WordPress.com provide direct support and comprehensive benefits that could be of great help in cases like yours. You can find more information about what we offer here: https://wordpress.com/hosting/

    Your current situation, while unfortunate, might be a great opportunity for you to consider this option where our team can provide you with direct support and assistance. With our easy-to-use migration plugin, transitioning your site to our hosting platform can be seamless and efficient.

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    That being said, even though we can’t assist directly, we still want to provide you with some channels where you might find solutions. The version of WordPress your host uses for your site is the open source version, and there is a community support forum where you can reach out with your issue. That community is usually in the best position to help in such situations. You can find the forum here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Best of luck with resolving your issue. Please don’t hesitate to contact us if you have any questions regarding our hosting services or the migration process.

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