Cannot enable safe mode elementor

  • Unknown's avatar
    wolfofkabukicho · Member ·

    Hello gentlemen

    Thank you for your help in advance

    This is questions about elementor plug in

    I have a problem with
    “The preview could not be loaded” so I checked out
    So many trouble shootings about this and ppl
    saying I should try edit page on safe mode but

    I can’t even enable safe mode
    Maybe this question sound bit weird but
    Literally I cannot enable safe mode

    I tried elementor > tools > safe mode > enable selection and save button then

    “Cannot enable safe mode”

    Also tried when I had error message of
    “The preview could not be loaded”
    There are message box shows up with
    Enable safe mode button and click then

    “An error occured”

    This is what else I’ve tried before I leave this topic
    Tried chrome , explorer cross checked
    Uninstall , re-install elementor couple times
    But still same problem occured

    Please tell me what should I do to solve this problem

    Thanks

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    What is the URL of the site you’re having trouble with?

  • Unknown's avatar
    wolfofkabukicho · Member ·

    thanks ! mac

    https://khelp24.com/wp-admin/post.php?post=90&action=elementor

    and console saying ………………………………………………..

    JQMIGRATE: Migrate is installed, version 1.4.1
    00

    Love using Elementor? Join our growing community of Elementor developers: https://github.com/elementor/elementor
    jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1

    system info ………………….

    == Server Environment ==
    Operating System: Linux
    Software: nginx/1.14.0
    MySQL version: Ubuntu 18.04 v5.6.45-86.1
    PHP Version: 7.3.11-1+ubuntu18.04.1+deb.sury.org+1
    PHP Max Input Vars: 1000
    PHP Max Post Size: 8M
    GD Installed: Yes
    ZIP Installed: No
    Write Permissions: There are some writing permissions issues with the following directories/files:
    – WordPress root directory
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 5.3
    Site URL: https://khelp24.com
    Home URL: https://khelp24.com
    WP Multisite: No
    Max Upload Size: 2 MB
    Memory limit: 256M
    Permalink Structure: /archives/%post_id%
    Language: ko-KR
    Timezone: Asia/Seoul
    Debug Mode: Inactive

    == Theme ==
    Name: Sydney Child
    Version: 1.0
    Author: aThemes
    Child Theme: Yes
    Parent Theme Name: Sydney
    Parent Theme Version: 1.55
    Parent Theme Author: aThemes

    == User ==
    Role: administrator
    WP Profile lang: ko_KR
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

    == Active Plugins ==
    Black Studio TinyMCE Widget
    Version: 2.6.9
    Author: Black Studio

    Contact Form 7
    Version: 5.1.5
    Author: Takayuki Miyoshi

    Elementor
    Version: 2.7.5
    Author: Elementor.com

    Jetpack by WordPress.com
    Version: 7.9.1
    Author: Automattic

    Simple Lightbox
    Version: 2.7.1
    Author: Archetyped

    SSH SFTP Updater Support
    Version: 0.8.2
    Author: TerraFrost, David Anderson + Team Updraft

    Title Remover
    Version: 1.2.1
    Author: WPGurus

    WP Easy Paypal Payment Accept
    Version: v4.9.6
    Author: Tips and Tricks HQ

    WP Google Fonts
    Version: v3.1.4
    Author: Noah Kagan

    == Log ==

    PHP: showing 1 of 1PHP: 2019-11-26 03:05:45 [warning X 1][/projects/public_html/khelp24/web/wp-content/plugins/elementor/modules/safe-mode/module.php::107] rmdir(/projects/public_html/khelp24/web/wp-content/mu-plugins): No such file or directory [array (
    ‘trace’ => ‘
    #0: ElementorCoreLoggerManager -> shutdown()
    ‘,
    )]

    JS: showing 1 of 1JS: 2019-11-25 18:07:07 [error X 3][https://khelp24.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=2.7.5:7:50317] Blocked a frame with origin ”https://khelp24.com” from accessing a cross-origin frame.

    == Elements Usage ==

    wp-page
    heading : 1

    thanks

  • staff-blorbo · Staff ·

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    And, you can find support for Elementor at https://wordpress.org/support/plugin/elementor/

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