Cannot enable sharing buttons

  • Unknown's avatar
    philipjohnxwp · Member ·

    Hi,

    I’m trying to enable the sharing buttons on my site. The ‘Add sharing buttons…’ option is enabled in WP Admin > Jetpack > Sharing.

    Then when I click ‘Configure your sharing buttons’ I’m taken to the wordpress.com Tools > Marketing > Sharing Buttons screen. It has the message ‘Adding sharing buttons needs the Sharing Buttons module from Jetpack to be enabled’ which it is.

    I click ‘Enable’ anyway and then this error pops up: ‘There was a problem saving your changes. Please try again.’

    What can I do?

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

    The good news is that because you use the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Or, if this is specific to the Jetpack plugin, please contact their Support about this via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not. They’ll be able to troubleshoot the issue that’s not allowing you to configure the sharing settings.

    I hope this points you in the right direction.

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