cannot export due to log in issues

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  phyllisalberici575722054 · Member · Feb 9, 2022 at 4:18 am

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  I’ve not been able to export my content to bluehost. There is an issue with a long gone email and signing in. For some reason no matter what I do, I cannot sign in with the current email. I paid my current subscription with that newer email and have the transaction ID. My WordPress account goes back to 2009-10.

  ‘Csonnek’ on 12/3 sent me the following:
  ‘you need to run the export while logged in as dispatchesfromeden as that’s the account that owns the site phyllisalberici.wordpress.com. ‘
  When I tried that I wound up with just a Reader view and no record of payment and also under the profile is phyllisalberici575722054. I have no idea. Please send help! Thanks.

  Correct account: Unknown

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  staartmees · Member · Feb 9, 2022 at 5:54 am

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  The problem is you are stilled logged in as phyllisalberici575722054. You must completely log out from current account phyllisalberici575722054 and log in again as dispatchesfromeden. As you have a transaction ID, it’s very easy to restore access to your account dispatchesfromeden at https://wordpress.com/support/account-recovery/

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  staff-sheva · Staff · Feb 9, 2022 at 9:50 pm

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  Hi @phyllisalberici575722054,

  I see that you’ve been in touch with our account recovery team — please check your inbox for next steps.