Cannot Export Media Library

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  bvnwapbiology · Member · Oct 29, 2021 at 3:41 pm

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  My site was suspended for an unknown reason and I am currently unable to export it to ensure that it is not lost. I get the following message:

  ‘We couldn’t export your media library at the moment. Please try again later.’

  Please help!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Oct 29, 2021 at 3:42 pm

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  Suspended sites are never discussed on this public forum. As very clearly indicated on your site, you must contact the TOS-team at https://wordpress.com/support/suspended-blogs/

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  staff-blorbo · Staff · Oct 29, 2021 at 5:10 pm

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  If you contacted us through the “click here to contact us” link in the notice on your Dashboard, our Terms of Service department definitely received your request, and they’ll be getting back to you ASAP.

  If you cannot access your Dashboard, please contact us through https://wordpress.com/support/suspended-blogs/

  As a policy, please refrain from discussing Terms of Service issues on the public forums.

  Thank you for your patience!