CANNOT FIGURE OUT THE ADMINISTRATOR!

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  newbergkidsmatter · Member · Jul 8, 2025 at 4:32 pm

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  I have a paid site that I share with two other people. Someone messed up and we are ALL listed as editors. I know I used to be the administrator.

  As editors, we cannot access a human, even though I’m paying for the site and that is supposed to be available.

  As editors, we cannot make changes to the site that need to be made.

  As editors, we cannot SEE who is the administrator is or how that got configured.

  As editors, we cannot archive the damn site- which is paid for through February.

  We are stuck in a death spiral and 2 days of work hasn’t gotten us out of the spiral. AI is of no use.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-danywpress · Staff · Jul 12, 2025 at 9:57 am

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  Hi! I understand how frustrating it can be to lose access to key features on a site you’re managing, especially when time and effort have already been invested.

  It looks like we were already in touch with you through a private support channel and that the issue may have been resolved. Since this involves account-level access and billing information, we’re not able to share or confirm private details here on the public forums.

  If you’re still facing any issues with administrator access or anything else, the best way to continue is through the verified support thread you already have open with us. That will allow us to help securely and directly.

  Let us know there if you need anything else