Cannot find a link to contact WordPress.com support

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  iwcstuttgart · Member · Feb 20, 2013 at 10:59 am

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  All pages lead me to the forums…where is their direct contact form?

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Feb 20, 2013 at 11:32 am

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  There is none. You can email them at Support at WordPress dot com, but that’s the absolute slowest way to get help. As you can see, the average response time in the forum is pretty quick, so just ask the question here and a volunteer will answer it.

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  iwcstuttgart · Member · Feb 20, 2013 at 11:58 am

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  Wow, I can’t believe there is none at all. Thanks. On their support page it says they can be emailed but the link puts you in an endless loop to the forums.

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  iwcstuttgart · Member · Feb 20, 2013 at 12:29 pm

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  We are using WordPress.com and have a contact us form on one of our pages.

  I’m trying to figure out how people are spamming the contact form without having to put in the required email address?

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  raincoaster · Member · Feb 20, 2013 at 12:32 pm

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  Yes, they made the change a few months ago, when it was supposed to be temporary. But if you had asked the question an hour and a half ago, it would have been answered by now, almost certainly. What is your question?

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  iwcstuttgart · Member · Feb 20, 2013 at 12:34 pm

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  Just posted it right before your comment – sorry to take so long and keep you waiting, I was trying to figure out how to formulate it.

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  raincoaster · Member · Feb 20, 2013 at 12:37 pm

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  No worries.

  People need to put in an email address to make a comment, but not necessarily a real email to use a contact form. Unfortunately, there’s no way I know of to prevent spam on the contact form. It’s a known problem.

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  iwcstuttgart · Member · Feb 20, 2013 at 12:46 pm

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  These are not comments, they are messages coming from our contact form where I’ve chosen which fields people need to fill in to reach us.

  I’ve chosen:
  Name
  Email Address
  Comment
  and all three are required to make the form work.

  These messages are coming from a donotreply address at WordPress and do not contain any kind of email address at all, real or fake. Wondering how that is possible.

  It’s as if our contact form is posted on another (unsavory) website somewhere, people are commenting on the same theme over and over. We’ve suddenly gotten 50+ of these in the past 3 days.

  Have anyone ever heard of this happening or know how they could bypass the required email address field?

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  raincoaster · Member · Feb 20, 2013 at 1:24 pm

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  if they’re coming from a donotreply address, they ARE putting in an email address, they’re just putting in one that doesn’t belong to them.

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  raincoaster · Member · Feb 20, 2013 at 1:28 pm

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  Oh wait, just because you put a place for an email address in the contact form does NOT mean that a message won’t go through without it. It will. Like I said, there’s no way to change that and make any of the fields mandatory.

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  iwcstuttgart · Member · Feb 20, 2013 at 1:36 pm

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  So that’s not what “*this field is required” means?

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  iwcstuttgart · Member · Feb 20, 2013 at 1:38 pm

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  If I test it myself, I get an error message if I don’t put in a “valid” email address.

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  iwcstuttgart · Member · Feb 20, 2013 at 1:39 pm

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  Interesting that they can created the donotreply address, thanks for pointing that out.

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  raincoaster · Member · Feb 20, 2013 at 1:42 pm

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  Well, compare the one I just posted, with a return address of donotreply at wordpress dot com, with the others. If it’s the same, then you know they’ve been putting that in as their email address, and there is no way to stop that.

  You’re right, I didn’t realize you could make fields mandatory.