Cannot find a login that I made – Am being charged for a subscription

  • Unknown's avatar
    sedumhouseadmin · Member ·

    I have been charged $18 renewal on a credit card that I used for another wordpress account, but I cannot find a login (I have 3 that I have records for) that associated with that –therefore, I cannot get a customer service rep on the line, email, or livechat to help me troubleshoot, cancel, and process a refund. Can someone from customer service and/or Billing please contact me? I have the charge card number and I have called the bank, but they don’t show a phone number where I could reach your business department….We may need to delete that unused and dormant account, but I would like to refute the charge with wordpress directly, rather than, say, telling my bank to refuse the charge. Please email me asap so we can sort things out — I have been unable to find the username under which that auto-renew charge was posted on July 4th of this most recent statement period. Please help… : )

  • kokkieh · Staff ·

    Hi there,

    Do you know the URL of the site for which you’ve been charged? If so, please follow our account recovery process to regain access to the account in question, and then we can help you cancel and refund this renewal:

    Recover Your Account

    If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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