cannot find my active chat box with happiness engineer

  • Unknown's avatar
    yourstrulykripa · Member ·

    cannot find my active chat box with happiness engineer. i was chatting with him now

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hey there!

    It seems like you might have landed in the live chat through a presales window, which is not intended for support. Currently, your WordPress.com plan for the site https://eggsinmoonshine.blog is the Personal one.

    Just a heads up, live chat is available 24/5 for Premium plan users and 24/7 for Business and Commerce plan users, but this applies only to annual or longer billing plans, not monthly plans. You can check the details here: https://wordpress.com/en/support/live-chat/

    If you’re interested in upgrading for live chat support, you can opt for the Premium or Business plan.

    However, if you stick with your Personal plan, you still have access to email support, and our Happiness Engineers will be more than happy to assist you there.

    Hope this clears things up for you! If you have any questions, feel free to ask. 😊

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