Cannot get a refund and wordpress is not returning my support emails!

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  treasurehuntingaussiemums · Member · Aug 21, 2015 at 9:44 am

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  Hi,

  I have cancelled my premium account within the allocated time – as I realised that wordpress.com did not provide the functionality I needed.

  I have not received a refund or any communication from wordpress.

  I have sent two emails to support – with no replies. I do not know who to speak to.

  Please help.

  My blog was treasurehuntingaussie.com.

  Many thanks.

  Petra

  The blog I need help with is: (visible only to logged in users)

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  pedger · Member · Aug 21, 2015 at 10:43 am

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  Hi petra

  I tagged this topic to moderators lookup. We members don’t have access to your billings, naturally. Please be patient, they will contact you.

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  rachelmcr · Member · Aug 21, 2015 at 3:26 pm

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  Hi Petra,

  I can cancel that Premium plan for you. Since you used the plan to register the domain name treasurehuntingaussie.com you have two options:

  1. I can cancel everything (the plan and the domain) and issue a full refund of A$129. Please keep in mind that if you cancel a domain you won’t be able to use it at all anymore, so only do that if you never want to use that domain again with any host.

  2. I can cancel just the plan, and not the domain. In that case, I can issue a refund of A$95 (that’s A$129 minus A$34 for the domain name treasurehuntingaussie.com and private registration).

  With the second option, you’ll be able to keep using the domain — if you want to use it with a different website host, you can Move Your Domain to Another Host.

  Please let me know which you prefer and I can take care of that for you!

  (I also checked your account and I see that our team replied to you via email about this on August 17. If that email didn’t make it to your inbox, please check your spam folder or see our Gmail Issues for more tips for finding that email.)

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  treasurehuntingaussiemums · Member · Aug 22, 2015 at 12:54 am

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  Thank you to you both! Rachel, Option 1 please. Thank you so much!

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  pedger · Member · Aug 23, 2015 at 9:04 am

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  You’re welcome!

  happy blogging

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  rachelmcr · Member · Aug 24, 2015 at 10:03 am

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  Hi Petra,

  Thanks for confirming. I canceled and fully refunded that Premium plan and domain for you. It may take some time for that refund to appear on your bank statement, but you can find the refund receipt now in your Billing History.

  Please let me know if I can do anything more to help!