Cannot Get into my two WP Sites
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My old phone ending in 5393 is no longer available. Phone trashed. I have a new phone & number and want to give it to you so I can get into my accounts.
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Hi @adrienneszatko819758750, We may be able to help you regain access if you’ll send a link to the site. The link should start with https:// and should not have any spaces in it.
This may help too:
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Hello, Supernova! my link to my site is https://adriennesthreads.com
I tried to fill out the Recovery Form but I don’t know my key or past codes. I lost my phone and now have a new on and a new number. Thank You! – Adrienne -
The paid site is adriennesthreads.com and she has an earlier email in to support requesting a backup code.
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Hi there,
As you have paid upgrades on that site, you should be able to verify your ownership in the account recovery form using a transaction ID. That’s a unique code that appears directly on your credit card statement for any payments made to us.
https://en.support.wordpress.com/transaction-id/
We replied to you by email on Wednesday to request that info. Please check your email account, including the spam folder and any other filters your email account might have set up. Reply to us there so we can help you regain access to the other account.
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I actually could not send that to recovery because I gave them the information but it did not go through – it wouldn’t send because I cannot scare up my key and backup codes. I did provide a transaction from a receipt, but as I said, it wouldn’t send. Thank you.
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I did not receive that email – I did check spam folder and it’s not there.
I appreciate the help! -
And yes, I do have transaction numbers. Just couldn’t send it for lack of key and a backup code, I’m guessing.
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I did provide a transaction from a receipt, but as I said, it wouldn’t send.
Did you try using the receipt ID, or the unique transaction reference from our payment processor? The transaction ID is either a long code starting with the characters
ch_which would appear on your receipt, or else a shorter code containing only capital letters and numbers, which appears right after the wordWORDPRESSon your bank statement’s description for the transaction.I did not receive that email – I did check spam folder and it’s not there.
If you’re using Gmail, please also check the Social and Updates folders, as they often filter our emails there.
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She can access the email on the account to get a password reset, she just doesn’t still have the phone for 2FA, if that’s of any help.
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I did enter the receipt ID – anyway:
Yes, There are messages on my Gmail account.
One from Mary sent this:
[-] I have a Personal Free WP Site and a Paid Premium Site.
Inbox
xAutomattic <(email visible only to moderators and staff)>
Jun 5, 2019, 7:09 PM (2 days ago)to me
##- Please type your reply above this line -##
Mary W (Automattic)
Jun 5, 23:09 UTCTo help you gain access to a WordPress.com account, we’ll need one of the following things:
An email from the email address on-file for the account, which is not the one you are currently writing from. Please copy-paste the exact subject line from this message so everything stays together in our system.
A transaction ID from a recent paid upgrade to the account. You can see more details about this here (including details of obtaining the transaction ID without the original emailed receipt):
http://en.support.wordpress.com/transaction-id/The WordPress.com account activation link, which we sent to your email address when you first registered with us. If the email you received included a confirmation button, instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may slightly vary, depending on your browser).
If you aren’t able to provide an email from the email address with which the blog was registered, a transaction ID, or the original activation link, I’m afraid we won’t be able to help you recover the account.We have a strict policy in place to protect our users from third parties who might try to use our support system to gain access to other users’ accounts.
However, if there’s personal information on your blog, I would be happy to set it to private, so that search engines and users can’t access it and will hide your blog from public view. Just let me know if you want us to do that for you.
If you want to start blogging again, you can create a new account by signing up here:
https://signup.wordpress.com/signup/
Thanks!
MaryEnterprise Happiness Engineer @ WordPress VIP | Automattic
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Looks like I need ALL 3 pieces!
I only have 2 transaction receipts / ID numbers but no key or backup codes. That’s why the form would not send.
I don’t want to start a new die, because I paid for this Premium one already.
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Correction: I don’t want to start a new SITE, because I paid for this premium one already.
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We only need one of those pieces of verification. Please reply to that email with the transaction ID, and we can help you regain access from there.
She can access the email on the account to get a password reset, she just doesn’t still have the phone for 2FA, if that’s of any help.
Thanks. We still need to verify ownership in these cases, and the existing email ticket is the best place to do that.
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Ok, so please clarify: which email do I reply to? Forgive me, but where is the existing ticket I am to reply to? The one from Mary? Other? Thank you.
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The email from Mary, which you quoted above, and which is asking for the verification info we need to help with this.
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