Cannot get into my website

  • Unknown's avatar
    consuelolalunio · Member ·

    Here it seems I am logged in to my website but I cannot seem to get around to the settings and be able to post. I just had my bank account debited to pay for my yearly dues. My account showed a receipt [redacted with other private info]. I can’t seem to access it with the proper log in credentials. Please help! I need to write on my blog again! Thank you!

  • supernovia · Staff ·

    Hey there, it looks like you have another account.

    Can you log out and log in with the account associated with that site? It should be the email address that gets comment notifications and what not, so you can try commenting on the site and checking all of your email addresses if needed.

    Does that help? If not, we do have an account recovery form here:
    https://wordpress.com/support/account-recovery/#account-recovery-form

    I removed your transaction ID from this post for privacy purposes, but you can safely use it in that secure form to regain access to the site if you no longer have access to the email associated with it.

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