cannot get new user (editor) access to site

  • Unknown's avatar
    bcarwana · Member ·

    I’ve added them, sent the link a hundred times, and they don’t receive it. I’ve checked the email address a hundred times. It’s not in their junk. I’ve done this before and don’t know what is wrong.

    Site: religionsgeek.com.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I’ll be happy to get you pointed in the right direction.

    The likely issue is that your hosting server isn’t configured to send email from your WordPress installation. You should be able to install the Check Email plugin and send yourself a test email to see if it works. You can install the plugin here:

    Check & Log Email

    If you didn’t receive a test email, that means your site isn’t configured to send emails. If you do get that email the configuration is working properly and it means that your site’s other emails are filtered out before they can reach their inbox.

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    Hope that helps you get started!

  • The topic ‘cannot get new user (editor) access to site’ is closed to new replies.