Cannot invite user – "Invitation not sent, the user has blocked invite emails."

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  ttladmin · Member · May 22, 2013 at 2:24 pm

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  I am trying to invite the user “jaredtrain” to be an adminstrator of the blog that I own, thetrainline.wordpress.com, however I keep getting the error “Invitation not sent, the user has blocked invite emails”.

  I’ve checked the subsettings page (http://wordpress.com/#!/read/subsettings/) for “jaredtrain” and “Block emails” is NOT clicked.

  Any assistance greatly appreciated!

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · May 22, 2013 at 8:11 pm

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  Hi there,

  What you describe happens because the user in question previously blocked WordPress.com from sending them invitation emails, which are different from the notification sent when a new blog post is published.

  You can confirm whether someone blocked invite email under Users > Invite New in your blog admin – it will say “Blocked” under “Actions” for previously invited users, or you won’t be able to invite them at all.

  Here are the instructions you can ask users to follow for unblocking invite emails:

  1. On https://subscribe.wordpress.com/ enter the email address used on WordPress.com and click on “Request details”.
  2. You will receive an email titled “[Subscribe] Your Subscription Details” containing a link looking something like this: https://subscribe.wordpress.com/?key=a111b222&email=wp%wp.com (sample link only)
  3. Copy that link in your browser address and add &unsub_invites&option=cancel at the end.
  4. You should get a line that looks like https://subscribe.wordpress.com/?key=a111b222&email=wp%wp.com&unsub_invites&option=cancel — click the enter or return key to load it.
  5. A confirmation message will appear: “You will now receive invite emails again at (email visible only to moderators and staff). To stop receiving them, click here”.

  Once this is done, the user will be able to receive invite emails again.

  I’m sorry for the inconvenience – and just let me know if you run into any trouble with this.

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  timethief · Member · May 22, 2013 at 8:13 pm

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  @kathrynwp
  Bookmarked. Thank you. :)

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  kathrynwp · Staff · May 22, 2013 at 8:15 pm

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  Bookmarked. Thank you. :)

  :-)

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  jaredtrain · Member · May 23, 2013 at 8:31 am

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  OK, got there. Thanks for this. As you say, bookmarked! :-)

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  kathrynwp · Staff · May 23, 2013 at 12:54 pm

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  Glad you got it sorted out!