Cannot license Facebook or Instagram Plug-ins

  • Unknown's avatar
    dturley28 · Member ·

    Hi, I have purchased Facebook and Instagram Plugin’s from Smash Ballon. I have installed the plugins, deactivated the free versions but when I try to add the licenses I am shown a frozen greyed out window that says my license has expired – but there is nothing for me to click or anywhere for me to enter my license key. It is like there is an error on the display page.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-ozmodiar · Staff ·

    There are two things commonly called “WordPress”.

    1. WordPress the free open-source site building software from WordPress.org (this is what you used to build your website).

    2. WordPress.com, a web host for sites using WordPress software.

    The two are related, but completely separate entities. Please read this page for more info on how they are related:

    WordPress.com vs. WordPress.org

    As a completely volunteer based organization offering a free product, WordPress (the open-source software) does not have a phone number, an office, or a support team. Questions are often answered in their forums by helpful community members.

    https://wordpress.org/support/forums/

    WordPress.com (which you have reached) is a business and does have a support team. But we can only assist with sites that are hosted on our servers. We cannot help with sites hosted elsewhere but built with the WordPress open-source software.

    Should your web host help you with this? That would depend entirely on what your hosting package offers for support. Some web hosts offer very high touch WordPress specific support (I would include WordPress.com here). Some only offer that kind of support in higher tier or WordPress-focused hosting packages. While others offer nothing aside from getting you set up with your server space and cpanel/FTP access. You’d have to ask your host what your specific plan offers. And if your current plan doesn’t offer what you need, if there is an option for more focused WordPress support on a higher tier plan.

    That said, I would encourage you to contact the plugin author. the issue seems to be on their end of things.

    Does that make sense? Let us know if not or if you have further questions.

  • The topic ‘Cannot license Facebook or Instagram Plug-ins’ is closed to new replies.