Cannot Load a theme which I have used many times before.

  • Unknown's avatar
    dwbcoan · Member ·

    I am having trouble with ‘Sallyfretwelldecor.com’. I have tried loading an AVADA theme all day long. I have many AVADA websites and this is the first time I have ever had a problem loading the new theme. I also have at least 16 extra themes and non of them will load. I get the message, ‘something went wrong’. Am I missing something when loading a new theme… I have been using AVADA for about 8 years and have many of these websites on WP.
    thanks for all of the help with this.. I cannot figure it out…. Dr. Wm. Coan

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host sallyfretwelldecor.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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