Cannot Locate Login

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  c4ef82f035e9d1c · Member · Feb 7, 2024 at 7:22 pm

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  We’ve had staff leave our organization (Owen Graduate School of Management at Vanderbilt Univerity). We had a vanderbiltc4e.com website that we believe was built in WordPress that nobody has login information too. We would do Account Recovery but we don’t have the correct proof of ID. Is there anything we can do to provide proof that we are Vanderbilt University and own the site to get the login information (we can provide proof of domain ownership). I really appreciate your help!
  Best,
  Kate Silva
  Digital Communications Manager
  Vanderbilt University

  Self-declared URL: vanderbiltc4e.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Feb 7, 2024 at 8:40 pm

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  Hi there,

  vanderbiltc4e.com is not hosted here at WordPress.com, but rather with Site Ground. I would recommend contacting Site Ground, as they would be able to assist you in regaining access to the back end of your site:

  https://www.siteground.com/support

  To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  Hope this helps. Let us know if you have any questions.

  Thanks!