cannot locate my site

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  jasonb339824e16 · Member · Jul 23, 2024 at 5:01 am

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  Hello – I recently setup my website, but it is no longer listed on my account and it shows as linked to another wordpress account. I also have been charged my monthly fee, but did not receive a receipt, and my account shows that I do not have an active premium plan. Accordingly, I cannot email customer support directly. Any ideas what might have happened?

  WP.com: Yes
  Jetpack: No
  Correct account: No

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jul 23, 2024 at 6:10 am

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  You are simply logged in to the wrong account. You created the account jasonb339824e16 only a few hours ago so that account can never own a site you created a few days ago. Log out from jasonb339824e16 and log in again to the account owning that site.

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  jasonb339824e16 · Member · Jul 23, 2024 at 1:39 pm

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  thanks so much for your fast reply. I must have messed something up then because no other email address I have has a WordPress account registered to it, and I can’t find a confirmation email of my registration, etc. The only account recovery information I have is the charge to my card with the transaction number. Is there a way that I can get in touch with customer service to get their assistance?
  

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  staff-lexi · Staff · Jul 24, 2024 at 8:34 pm

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  Hi Jason,

  I answered your account recovery request by email.

  I will close this topic but feel free to open a new one if you have another questions!