cannot locate wordpress accout to wor on

• 

  drrobbiecole6fed79acfb · Member · Jun 26, 2023 at 2:13 pm

  • Copy link
  • Add topic to favorites

  i guess i changed something and cannot find the WordPress account for robbie-cole.com

  Self-declared URL: robbie_cole.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staartmees · Member · Jun 26, 2023 at 2:53 pm

  • Copy link

  Hold your horses and stop creating multiple duplicate threads!

  http://robbie_cole.com/ isn’t a valid URL but https://robbie-cole.com/

  You are simply logged in to the wrong account. As you have a paid plan, it’s very easy to restore access to the account owning that site by using the transaction id at https://wordpress.com/support/account-recovery/#account-recovery-form

• 

  helper-heroponriki · Member · Jun 26, 2023 at 7:23 pm

  • Copy link

  @drrobbiecole6fed79acfb, I have removed your previous threads and will respond to you here: https://wordpress.com/forums/topic/cannot-locate-wordpress-accout-to-wor-on-2/

  As mentioned by @staartmees, the current account you are logged into does not have ownership of the upgrades for robbie-cole.com. To manage the site and plan, you will need to log out of this account from your account page and log into the correct one.

  If you are unsure which account you used or have forgotten the details, you can utilize the Account Recovery form to establish ownership of the site. Once ownership is confirmed, WordPress.com support will assist you further. You can access the form here:

  https://wordpress.com/wp-login.php?action=recovery

  Please complete the form with as much relevant information as possible, including a valid email address where Support can reach you. The transaction IDs, which appear as “WordPress” followed by a ten-digit alphanumeric code, can be found on your bank statement. They will look similar to this:

  WordPress XXXXXXXXXX

  For additional information on the account recovery process, you can refer to this resource:

  https://wordpress.com/support/account-recovery/

  I hope this explanation clears things up for you! If you have any further questions or need further assistance, please let us know.