Cannot log in

  • Unknown's avatar

    Hi there, I have a WordPress site with a LearnDash plug in which in last 30mins has crashed and no longer seem to be able to access my dashboard. Is there a broader issue?

    Site: (email visible only to moderators and staff)/~tennisq4.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Hi there – It sounds like you may have a “plugin conflict” where a plugin causes an unexpected issue with the operation of the website.

    The site you linked us to uses WordPress software (from WordPress.org), but isn’t hosted by us here at WordPress.com. If you were hosting your site through us we would be the best avenue for support. Since you are with another host, we will need to direct you to where to find the help you need.

    The best general WordPress support you have available to you is the WordPress community support forums (at WordPress.org): https://wordpress.org/support/forum/how-to-and-troubleshooting/

    We recommend going there now to search for a solution first. If don’t find one, post your request for help to get the community involved and help you over this hurdle. Good luck!

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