cannot log in

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  lightemupsequences · Member · Nov 18, 2023 at 12:28 pm

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  I have changed my password and am having trouble logging in. I can sometimes log in, but when I go to the WP admin option, it asks me to log in and then it tells me the password is incorrect. When I click on ‘lost password’ I put my email address in and never get anything sent to me.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  dragstor · Member · Nov 20, 2023 at 8:54 am

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  Hi there! 👋🏼

  I have changed my password and am having trouble logging in. I can sometimes log in, but when I go to the WP admin option, it asks me to log in and then it tells me the password is incorrect. When I click on ‘lost password’ I put my email address in and never get anything sent to me.

  I checked your site and noticed that you haven’t configured your domain properly to load your WordPress.com site.

  It currently uses these two A records:

  • 192.0.78.25
  • 192.124.249.118

  ⚠️ The IP 192.124.249.118 does not belong to WordPress.com, so your domain loads your site that is hosted on that IP. This is why you can sometimes log in via /wp-admin and sometimes not — it sometimes loads the WordPress.com site, and sometimes loads the site hosted behind that IP.

  ⭐️ If you want to use your domain with your WordPress.com site, you need to complete the domain connection by navigating to Upgrades → Domains, and by clicking on the “Go to setup” button for your domain:

  
  (if you can’t see the screenshot, click here)

  💡 On the other hand, if you would rather not use your domain with your WordPress.com site, you don’t need to follow the above instructions. You should contact your other hosting provider for help instead.

  I hope this helps! 😊