Cannot log in

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  mikaelaarsenault · Member · Jul 5, 2017 at 1:19 am

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  I have a wordpress.org account and cannot log in to it at all because I forgot my log in information.

  Can somebody please help me out? Thank you.

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  mikaelaarsenault · Member · Jul 5, 2017 at 1:24 am

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  Now I cannot get a password reset at all.

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  nicholasmiranda · Member · Jul 5, 2017 at 1:29 am

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  Hey mikaelaarsenault!

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  -Nick Miranda

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  mikaelaarsenault · Member · Jul 5, 2017 at 1:35 am

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  I have trouble with all of those things. Cannot log in at all and am locked out along with using the support forum.

  The support forum says that I have to log in order to create a new topic.

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  mikaelaarsenault · Member · Jul 5, 2017 at 1:36 am

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  This is what I am getting when I try to reset my password.

  Your password reset link appears to be invalid. Please request a new link below.

  It is happening every single time I try to reset my password.

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  nicholasmiranda · Member · Jul 5, 2017 at 1:37 am

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  Mikaelaarsenault,

  I’ve added a modlook tag so that an admin can take a look at this and help you out.

  -Nick Miranda

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  mikaelaarsenault · Member · Jul 5, 2017 at 1:38 am

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  Thank you.

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  gemmacevans · Member · Jul 5, 2017 at 9:09 am

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  Hi mikaelaarsenault,

  I have a wordpress.org account and cannot log in to it at all because I forgot my log in information.

  Can you confirm the URL of the site you are unable to login to? Once I know more, I’ll take a look.

  Thanks!

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  mikaelaarsenault · Member · Jul 5, 2017 at 10:13 am

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  Sure.

  https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fwp-login%2F

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  mikaelaarsenault · Member · Jul 5, 2017 at 4:11 pm

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  Now I have to create a temporary WordPress.org just until I can get my old one back.

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  gemmacevans · Member · Jul 6, 2017 at 9:07 am

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  Hi mikaelaarsenault,

  The WordPress.org forums are separate from these forums so while I can’t help you access the account, I can make some suggestions :) Try copying the password reset link you are being sent and paste it directly into your browser.

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  mikaelaarsenault · Member · Jul 6, 2017 at 12:46 pm

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  Copying and pasting did not work gemmacevans.

  Still getting the same message.

  Your password reset link appears to be invalid. Please request a new link below.

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  gemmacevans · Member · Jul 6, 2017 at 4:04 pm

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  I found a report of a similar issue on the WordPress.org forums and a couple of people had success using a different browser and/or device. It might be worth giving that a try.

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  mikaelaarsenault · Member · Jul 6, 2017 at 6:48 pm

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  Where on the forums? I would like the link please because I would like to know what browsers they used that caused the issue.

  Wonder if Chrome has anything to do with it.

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  gemmacevans · Member · Jul 7, 2017 at 8:17 am

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  Here’s a link to the thread I found: https://wordpress.org/support/topic/your-password-reset-link-appears-to-be-invalid-please-request-a-new-link-below-2/.

  The bottom replies are the suggestions I made to you here.

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  mikaelaarsenault · Member · Jul 7, 2017 at 10:48 am

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  It says that IE is the right browser to use, so will do that for the resetting instead.

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  gemmacevans · Member · Jul 7, 2017 at 12:17 pm

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  Okay, I’ll keep my fingers crossed for you.

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  mikaelaarsenault · Member · Jul 7, 2017 at 1:44 pm

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  Thank you very much.

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  mikaelaarsenault · Member · Jul 10, 2017 at 7:42 pm

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  I don’t get this. Why won’t the reset password links not work on Chrome at all?

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  gemmacevans · Member · Jul 11, 2017 at 4:09 pm

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  I’ve been able to find an email address for you to contact. Please email (email visible only to moderators and staff) and tell them exactly what you are having trouble with. Someone will take a look for you.