Cannot log in

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  mikaelaarsenault · Member · Jul 11, 2017 at 4:12 pm

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  Who should I email about this?

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  gemmacevans · Member · Jul 11, 2017 at 4:22 pm

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  (email visible only to moderators and staff) is the email address for the team who deal with password reset issues on the WordPress.org forums — you can email that address.

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  mikaelaarsenault · Member · Jul 11, 2017 at 4:45 pm

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  I cannot see the email address that you posted because it says email redacted.

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  gemmacevans · Member · Jul 11, 2017 at 5:04 pm

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  Ah okay! I’ve sent an email to the address on your WordPress.com account, it contains the email address. Please let me know if it doesn’t come through to you.

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  mikaelaarsenault · Member · Jul 11, 2017 at 5:12 pm

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  Found the email! Thank you so very much for helping me out.

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  gemmacevans · Member · Jul 12, 2017 at 8:59 am

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  You’re very welcome, glad it came through!

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  mikaelaarsenault · Member · Jul 12, 2017 at 10:30 am

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  I’ll let everyone know how the process went.

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  mikaelaarsenault · Member · Jul 12, 2017 at 6:41 pm

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  So I got an email back last night from support.

  Please use the automatic password reset system with your email address or username to get a new password:

  https://login.wordpress.org/lostpassword/

  The email will be sent immediately after you use the password reset system, there will be little to no delay in sending, however there may be a minor delay in your email service receiving it.

  If you don’t receive the email, then please check your spam folders for it. Some services auto-categorize messages like these as spam because of their automated nature.

  I figured that would happen.

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  mikaelaarsenault · Member · Jul 12, 2017 at 6:45 pm

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  And the same issue just happened again.

  Your password reset link appears to be invalid. Please request a new link below.

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  mikaelaarsenault · Member · Jul 12, 2017 at 7:00 pm

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  I did try and use Internet Explorer. Still did not work out.

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  mikaelaarsenault · Member · Jul 12, 2017 at 7:11 pm

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  Was able to get the AOL account all sorted out, but now on to the iCloud, which will be a definite struggle.

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  gemmacevans · Member · Jul 13, 2017 at 8:26 am

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  Hi mikaelaarsenault,

  I’m glad you received a reply but it’s a shame you are having the same trouble. The WordPress.org forums are separate from these forums so I’d suggest replying to ask if there is anything they can do.

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  mikaelaarsenault · Member · Jul 13, 2017 at 11:30 am

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  I’ll have to give them a try over there. Hopefully I will have more better luck.

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  gemmacevans · Member · Jul 13, 2017 at 11:46 am

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  Good luck!