cannot log in or pull up the site

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  wayneradd · Member · Mar 9, 2022 at 12:54 pm

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  Our site is not accessible. Not able to log in and pull up site. I have no way to address issues without access.

  Correct account: Unknown

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  staartmees · Member · Mar 9, 2022 at 12:57 pm

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  We can only help with sites running on the wordpress.com platform. So first things first: what is the URL of your site?

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  wayneradd · Member · Mar 9, 2022 at 1:00 pm

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  http://www.resurrection-community-church.org

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  wayneradd · Member · Mar 9, 2022 at 1:04 pm

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  : http://72.52.202.57:2082/
  http://www.resurrection-community-church.org:2082/

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  staartmees · Member · Mar 9, 2022 at 3:27 pm

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  We can’t help you as your site isn’t running on the wordpress.com platform. It seems your site got hacked or infected. To get help with your site, post your problem in the wordpress.org forum, https://wordpress.org/support/

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  staff-sheva · Staff · Mar 9, 2022 at 5:10 pm

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  Hi @wayneradd,

  I’m afraid that we can’t help directly because your resurrection-community-church.org site is not with WordPress.com managed hosting, as @staartmees noted. As such, we don’t have the ability to take a closer look at your site.

  Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact your host for further support.

  I hope that points you in the right direction.