Cannot log in to Admin account

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  testglidermarketing · Member · Apr 19, 2024 at 1:25 am

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  Hi, we’ve used this WordPress service for years, but it just blocked in a sudden.
  We’ve noticed that we cannot get an access to Admin page to write and view stats, wondering if there’s any change with subscribtion regulation.

  Our WordPress Email address is
  (email visible only to moderators and staff)

  We’re looking forward to hear from you soon
  Thank you

  Kind Regards,
  Joey Kim

  TestGlider marketing Team

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Apr 25, 2024 at 2:26 pm

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  Hello!

  Thank you for reaching out to the free support forums for websites hosted on WordPress.com. While your site is not hosted with us, we’re here to guide you in the right direction for assistance.

  Since you’re using the open-source version of the WordPress platform, which operates differently from what we provide on WordPress.com, you can find help at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The community members in the open-source forum are well-versed in these matters and are in the best position to offer support.

  I hope this information helps guide you in the right direction. Feel free to ask if you have any further questions or need more assistance.