Cannot log in to blog anymore

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  voltaaomundocomsophia · Member · Jul 23, 2017 at 4:26 pm

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  Hi there,

  Since last week I haven’t been able to log in to my blog. The domain is voltaaomundocomsophia.com

  I can see the blog is live when I go into the address above, but I can no longer log into to it to edit it, and it says my email address is not registered. Thanks!

  The blog I need help with is: (visible only to logged in users)

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  koulovat · Member · Jul 31, 2017 at 9:35 am

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  Hi there,

  I can see that this forum post has been resolved, do you still need help?

  If so, can you copy and paste the exact error message you are receiving when you try to log into your account so that I can take a closer look?

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  staff-brock · Staff · Jul 31, 2017 at 9:52 am

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  Hey voltaaomundocomsophia,

  I thought I’d jump in and suggest some actions to try to get you logged in!

  1. Can you try logging in one more time using this screen:

  http://voltaaomundocomsophia.wordpress.com/wp-admin

  2. Are you logging in with the correct email address associated with your WordPress.com account? It could be that you have more than one email address, or that you typed it incorrectly.

  3. If you cannot find your login information, you can recover it using this form: https://wordpress.com/wp-login.php?action=recovery

  The recovery process is designed for the security of your personal data. You can read more about the process to recover your account information here:

  Recover Your Account

  Let us know if any of these suggestions worked. If you still can’t log in, just reply here and we can take it from there!

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  hacchism · Staff · Jul 31, 2017 at 10:00 am

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  Hello @voltaaomundocomsophia,

  The domain is voltaaomundocomsophia.com

  This site (voltaaomundocomsophia.com) is a self-hosted site with WordPress.org. Since here is the support forum of WordPress.com, we can’t assist you here. We are very sorry about that. If you are still facing the issue, please navigate to the support forum of WordPress.org. You can get support there.

  I hope this information helps you.

  Thanks,
  Yuki

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  staff-brock · Staff · Jul 31, 2017 at 10:15 am

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  Ah, @hacchism is right! This might be why you cannot log in.

  You have voltaaomundocomsophia.wordpress.com which is hosted on wordpress.com but you’re trying to log in to voltaaomundocomsophia.com which is on wordpress.org.

  You should be able to log in to your site at this link:

  http://www.voltaaomundocomsophia.com/wp-login.php

  And going forward, any questions you have will be better answered on the support forums for WordPress.org found here: https://wordpress.org/support/

  Best of luck!