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Forums / Cannot log in to my account. I see that I have two accounts set up, so was trying to ‘invite’ myself (via my second account) into ‘administrator’ role. But now I can’t even log in to my original account to do so. I was working the ‘reset password’ trail but now can’t even access that pathway! Ugh..

Cannot log in to my account. I see that I have two accounts set up, so was trying to ‘invite’ myself (via my second account) into ‘administrator’ role. But now I can’t even log in to my original account to do so. I was working the ‘reset password’ trail but now can’t even access that pathway! Ugh..

  • Unknown's avatar
    carriespen1 · Member · Jan 29, 2019 at 6:15 pm
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    see above

  • Unknown's avatar
    fstat · Staff · Jan 30, 2019 at 9:59 am
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    Hi there,

    If you still have access to the email connected to the account, you can enter that email address in the password recovery form:

    https://en.wordpress.com/wp-login.php?action=lostpassword

    If that doesn’t work, in order to regain access to a WordPress.com account, we’ll need one of the following things:

    * A transaction ID for any upgrades purchased for the account

    https://en.support.wordpress.com/transaction-id/

    * The WordPress.com account activation link, which we sent to your email address when you first registered with us.

    For more information please read our Account Recovery guide:

    Recover Your Account

  • Unknown's avatar
    marlarflute · Member · Jan 31, 2019 at 4:23 pm
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    I tried to login from the original email associated with the account but as I was about to enter the password I saw a message that the account was not secure. Please tell me if I have a website anymore with WordPress? I thought I had automatic payment annually but I don’t think that ever happened this year.
    Go Daddy did charge me but I thought that was just for the domain name however it was in two payments, one the usual fee and the second typical amount for WordPress. Please advise how WordPress bills.

    I tried to view my website today and was redirected to a pharmacy that has nothing to do with my website.

  • Unknown's avatar
    staff-zinnia · Staff · Jan 31, 2019 at 9:35 pm
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    What’s the actual site address which you’re trying to work on? I didn’t see it mentioned when reading through this thread. That information will be needed to investigate the domain status.

  • Unknown's avatar
    supernovia · Staff · Jan 31, 2019 at 9:40 pm
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    @marlarflute is the site in question hosted here? If it’s with GoDaddy, you’ll want to use the correct forums over at https://wordpress.org/support

    WordPress.com vs. WordPress.org

    Also this may help:
    http://codex.wordpress.org/Resetting_Your_Password

  • The topic ‘Cannot log in to my account. I see that I have two accounts set up, so was trying to ‘invite’ myself (via my second account) into ‘administrator’ role. But now I can’t even log in to my original account to do so. I was working the ‘reset password’ trail but now can’t even access that pathway! Ugh..’ is closed to new replies.

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  • Account Recovery
  • wpcomhelp

About this topic

  • In: Support
  • 5 participants
  • 4 replies
  • Last activity 7 years
  • Latest reply from carriespen1

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