cannot log in to my site

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  colensonet · Member · Mar 5, 2018 at 4:13 am

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  Hello, I am trying to login to my website and complete an update, which I do regularly and for some reason today – I cannot log in. I have tried a number of avenues… safari/ chrome/ from facebook/ using google to log in… nothing? Any suggestions?

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  mommyhive · Member · Mar 5, 2018 at 6:05 am

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  Hi there,

  Could you please provide your site URL?

  Thank you.

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  colensonet · Member · Mar 5, 2018 at 6:53 am

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  hello,
  http://www.colenso.com.au
  thank you

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  kokkieh · Staff · Mar 5, 2018 at 7:02 am

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  Hi there,

  Your site is not hosted here on WordPress.com, so we cannot help with this.

  You can find the password reset instructions for the version of WordPress you’re using here:

  https://codex.wordpress.org/Resetting_Your_Password

  For more help with this, please contact your hosting provider, https://www.melbourneit.com.au/, directly.