Cannot log in to my site
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My site is experiencing a ‘critical error’ and I cannot log in. It suggested logging in in recovery mode but then it says ‘recovery mode not initiated’. The error message is below:
Fatal error: Uncaught Error: Call to undefined function A8CFSEwpcom_get_site_purchases() in /home/customer/www/greenrockwealth.com/public_html/wp-content/plugins/full-site-editing/help-center/class-help-center.php:143 Stack trace: #0 /home/customer/www/greenrockwealth.com/public_html/wp-content/plugins/full-site-editing/help-center/class-help-center.php(120): A8CFSEHelp_Center->get_current_site() #1 /home/customer/www/greenrockwealth.com/public_html/wp-content/plugins/full-site-editing/help-center/class-help-center.php(294): A8CFSEHelp_Center->enqueue_script() #2 /home/customer/www/greenrockwealth.com/public_html/wp-includes/class-wp-hook.php(308): A8CFSEHelp_Center->enqueue_wp_admin_scripts(‘index.php’) #3 /home/customer/www/greenrockwealth.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #4 /home/customer/www/greenrockwealth.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/customer/www/greenrockwealth.com/public_html/wp-admin/admin-header.php( in /home/customer/www/greenrockwealth.com/public_html/wp-content/plugins/full-site-editing/help-center/class-help-center.php on line 143
There has been a critical error on this website. Please check your site admin email inbox for instructions.WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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