Cannot log in to the website after resetting the website

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  kavandula · Member · May 12, 2021 at 1:02 pm

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  I have not been able to log in to my website shortly after resetting the website today. It repeats ‘502-Bad Gateway’ and ‘This is a temporary error. Please try it again later. ‘. I don’t know how to log in. Please help me solve it as soon as possible. It is important to me.Thanks!

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  maksimurasov · Member · May 12, 2021 at 2:07 pm

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  Hi @kavandula,

  Could you please tell us the address of the site you need help with? Once we know that we can point you in the right direction for support.

  This forum is dedicated to WordPress.com users who have hosted their websites on WordPress.com. If you’re using the open source WordPress software at another host, please ask the WordPress.org community at https://wordpress.org/support/forums instead for advice.
  Also you can contact your hosting provider to help.

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  kavandula · Member · May 12, 2021 at 4:34 pm

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  The problematic website mentioned above is “www.kavandula.com”.

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  maksimurasov · Member · May 13, 2021 at 4:39 am

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  Hi @kavandula,

  Let me note that this forum is dedicated to WordPress.com users who have hosted their websites on WordPress.com, while your website is using open source WordPress.org software and is hosted on Google Cloud as I can see here: https://hostingchecker.com/.
  That said, there is not much we can help here on this forum, as we do not see files of websites hosted out of WordPress.com.

  In your case I suggest you to contact your hosting provider Google Cloud https://google.secure.force.com/ or if you have purchased hosting via Alibaba (I see domain registrar is Alibaba Cloud Computing ), then you can try contacting Alibaba support for help.

  Hope that helps.