Cannot log in to WordPress

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  beyonghealing · Member · Aug 13, 2022 at 5:11 pm

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  I believe I installed a plug incorrectly and now I cannot log in to the website as a host at all, please help

  I don’t have a site linked to this WordPress.com account

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  helper-heroponriki · Member · Aug 13, 2022 at 5:33 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  beyonghealing · Member · Aug 13, 2022 at 5:42 pm

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  of course
  https://www.healingbeyond.org/

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  beyonghealing · Member · Aug 13, 2022 at 5:44 pm

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  If you need log in I am happy to provide thank you sir

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  helper-heroponriki · Member · Aug 13, 2022 at 8:02 pm

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  Thanks for that – we needed to see whether or not your site is hosted here at WordPress.com or elsewhere. Also, we do not need a login.

  We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. But I can get you pointed in the right direction.

  It looks like the error is coming from the subscriptions-for-woocommerce plugin. Even if you can’t log into your site, you can still access your site files via FTP.

  With FTP (also known as File Transfer Protocol), you would need to contact your webhost to get your FTP login information for your website. They should be able to provide that for you upon request.

  Then, here’s a great tutorial video on how to use FTP to find your plugins folder – the video references how to fix things if plugins go wrong!
  https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/

  You would want to navigate to wp-content/plugins/ and find the folder named subscriptions-for-woocommerce. You can then delete the entire subscriptions-for-woocommerce folder and that will remove the plugin from your site. That should take care of it and you should be able to log back in.

  If you’re not sure about using FTP, your hosting provider can also find and remove that plugin folder for you.

  Then, reach out to WooCommerce Support to make sure that there isn’t a bug in that plugin. Please contact WooCommerce Support via https://woocommerce.com/my-account/create-a-ticket/ if you have any paid WooCommerce products, or https://wordpress.org/support/plugin/woocommerce/ if you do not.

  I hope that helps!