cannot log into my account

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  4pawspetsittingadelaide · Member · Sep 29, 2018 at 9:58 pm

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  Hello, I have for the past several months cannot find my account page. The URL is still online but cannot log into my account, has something changed? I need to update the content and cannot do that. This login was a new one i created thinking it was the correct user and password.

  Can someone please check my account details? Is there a live chat? WordPress customer service doesnt seem to exist. Where is the live chat???? Need help please.

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  garysixtyeight · Member · Sep 29, 2018 at 10:07 pm

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  Hi there,

  Live Chat is available to users who have upgraded to a paid WordPress.com plan and are logged into the account that purchased the plan.

  Can you post a link to the site you need help with so we can point you in the right direction?

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  4pawspetsittingadelaide · Member · Sep 29, 2018 at 10:12 pm

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  Thank you.
  Our website is http://www.4pawspetsitting.com.au

  I was going to upgrade at some stage as it’s only a free version.

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  garysixtyeight · Member · Sep 29, 2018 at 10:17 pm

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  Please log out of the 4pawspetsittingadelaide account you used to post this thread, then try logging in with the username 4pawspetsittinganddogwalking

  If you’re unable to remember the password for that account, please follow the account recovery steps outlined at the link below:

  Recover Your Account

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  4pawspetsittingadelaide · Member · Sep 29, 2018 at 10:22 pm

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  Oh yes, thank you so very much! I better keep that login name handy. It was the very first one and thought I had changed it. I appreciate your super quick response. Have a fab day!

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  garysixtyeight · Member · Sep 29, 2018 at 10:35 pm

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  You’re welcome, glad I could help :)