Cannot log into my website admin

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  yannpop75 · Member · Apr 7, 2021 at 12:36 am

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  For some reason I can no longer log in. its normally my url, plus wp-admin but i’m getting an error message from safari saying that the address is wrong. I logged in a couple hours prior so not sure whats going on

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  staff-totoro · Staff · Apr 7, 2021 at 2:44 am

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  Hi there,

  I do not see any sites under your @yannpop75 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  yannpop75 · Member · Apr 7, 2021 at 2:19 pm

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  I bought my domain off go daddy, but that’s it. the url is https://www.dose40.com. I think its because I was playing around with the url setting and changed the name, I didn’t realize it would break the site.

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  helper-heroponriki · Member · Apr 7, 2021 at 3:33 pm

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  Thanks for that! It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Specifically to your issue, you changed your site address to an invalid URL in Settings -> General – here’s a thread on the WordPress.org forums that might help:

  https://wordpress.org/support/topic/i-accidentally-changed-url-and-cant-access-anything/

  You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.

  I hope that helps!