Cannot log into my wordpress account to setup woocommerce payments

  • Unknown's avatar
    scottymuffin · Member ·

    I have a new website using WP and am trying to setup woocommerce payments. It requires that I log in to my WP account to do this, but WP won’t allow it. I’m using the right email, username and password associated with my new website/WP account. It appears to be confusing this with another website/WP account I set up several years ago, (which has a different username and email). I need to be able to login to my WP account in order to establish payment methods and launch my new business. Please help. Thanks in advance!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Please contact WooCommerce Support about this via your account page – https://woocommerce.com/my-account/create-a-ticket/ – and someone from WooCommerce Support will be able to help you with this.

    Thanks!

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