Cannot log on

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  bootseh · Member · Jul 31, 2022 at 2:12 pm

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  Hi. I can’t log on to this site. When I select logon with WordPress.com it says ‘We couldn’t find your account. If you already have an account, make sure you have connected to WordPress.com.’ However, I am currently logged onto WordPress.com so the error message is wrong to say that it can’t find my account. Would be grateful for your help. Thanks

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staartmees · Member · Jul 31, 2022 at 2:40 pm

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  First things first: what is the URL of your site?

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  bootseh · Member · Aug 24, 2022 at 2:26 am

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  Apologies for taking so long to reply, due to ill health.
  The URL is https://www.bekksblog.com/
  When I try to comment it gives me the option to log on with my WordPress account. However, when I try it says:

  “We couldn’t find your account. If you already have an account, make sure you have connected to WordPress.com.”

  All other, sites it seems, I have no problems logging on at all.

  Thanks

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  fstat · Staff · Aug 24, 2022 at 11:51 am

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  Hi there,

  That site is connected to a different WordPress.com account than the one you’re currently logged in to. To be able to manage it, you need to log in to that other account of yours.

  If you cannot access that other account, please follow our Account Recovery guide:

  https://wordpress.com/support/account-recovery/

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  bootseh · Member · Aug 24, 2022 at 12:12 pm

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  Hi fstat.

  I can’t remember having another account so have tried to complete the Account Recovery Form, but it needs some proof of ownership. So, I’m stuck. Whatever the other account is, I clearly don’t need it so it can be deleted. Can you help me with this?

  Thanks

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  staff-doublebassd · Staff · Aug 24, 2022 at 3:23 pm

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  Hi there,

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com. They should be able to further assist you.

  Please visit our support page for more information on recovering your account.

  Thanks!

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  bootseh · Member · Sep 6, 2022 at 12:32 pm

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  Hi DB

  Despite emailing them at the address you provided, on 25/08/22, I’ve not heard back from them. I see you’re a member of staff, are you able to give them a nudge for me? Thanks

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  aleone89 · Staff · Sep 6, 2022 at 2:19 pm

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  Hello there,

  Many thanks for reaching back out.

  Can you tell us the email address you’ve emailed from please?

  Only staff members will be able to see that information.

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  bootseh · Member · Sep 13, 2022 at 12:20 pm

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  Hi.
  (email visible only to moderators and staff)
  Regards
  Boots

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  staff-ozmodiar · Staff · Sep 13, 2022 at 1:56 pm

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  It looks like the password team sent you a reply on Aug 25th. If you have not seen it, can you please check your spam/social folders?

  However, in the email you sent, you said this:

  Apparently, I have another account and that is why I can’t log into http://www.bekks.com. I can’t remember ever creating another account, so I definitely don’t use it and it can be deleted. I have no proof of ownership and so couldn’t complete the account recovery form. Can you help me with this?

  Are you trying to log into bekks.com or into bekksblog.com as you wrote earlier in this forum thread?

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  bootseh · Member · Sep 14, 2022 at 3:31 pm

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  My apologies. It should be http://www.bekksblog.com.

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  staff-ozmodiar · Staff · Sep 14, 2022 at 3:38 pm

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  Can you please give contacting the account recovery team another try with the correct info?