Cannot Login

• 

  kyewilde · Member · Nov 17, 2019 at 10:06 am

  • Copy link
  • Add topic to favorites

  For some reason my site is not allowing most of my usernames to log in, most importantly, I cannot log into the site admin account. It claims that I am using an invalid username or password though I know this is not true.

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Nov 18, 2019 at 7:55 am

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.