Cannot login
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I had created an account on WordPress and Bluehost. I had also paid for the WordPress services. However, I can no longer login to either of those services. I had to create account just to contact you all to hopefully figure out how I don’t lose everything.
WP.com: Unknown
Jetpack: Yes
Correct account: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host kristyslifeinaworldofchaos.com on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Bluehost. Specifically we use a custom login system on WordPress.com for enhanced security, and because of this our procedures for regaining account access do not work on sites hosted with other providers.
I do see that you have a Jetpack connection here on WordPress.com (which adds some of our cloud-based services to your Bluehost site) but we don’t mange the site files directly, and do not control your login. In this case both of those are handled by your host.
The good news is that as long as you have access to the server control panel through Bluehost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask Bluehost for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope this helps point you in the right direction!
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