Cannot login into my website

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  mkennedy29 · Member · Nov 15, 2019 at 3:15 pm

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  Hi. I have a website operated by WordPress and am not able to login. It’s not showing up as a site on my account and I’m getting an error when I go to the site and add /login or /admin

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  staff-mckluskey · Staff · Nov 15, 2019 at 3:44 pm

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  Hi there!

  Can you please let me know the address of the site?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  mkennedy29 · Member · Nov 15, 2019 at 3:46 pm

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  meredithmkennedy.com

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  staff-doublebassd · Staff · Nov 15, 2019 at 5:13 pm

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  Hi there,

  I checked your site and it appears you’re in the wrong forum. Your site is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!

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  emmagallivant · Member · Nov 15, 2019 at 5:26 pm

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  Hi – I have the exact same problem. I cannot log into my website in order to work on it. When I try to change the password it says it will email a new one but I receive nothing. I asked someone to help me with it and he was able to log on fine. My internet provider say it’s not a problem with my broadband so I’m not sure where to go from here.

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  staff-blorbo · Staff · Nov 15, 2019 at 8:08 pm

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  What is the URL of the site you’re trying to access?

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  ccmodelingsystems · Member · Nov 16, 2019 at 5:13 pm

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  Today, Nov 16, 2019, I tried to login to my WordPress website. It allowed me to enter my UserName/Email but I cannot gain access to the box that should allow me to enter my password. The cursor will not show up in that box. So I cannot access the admin part of my website in the manner that I have always been able to before, ie,
  myWebsiteName.com/wp-login.php?redirect_to=…

  I know WordPress recently updated my website via a regularly scheduled update a few days ago, so I think this may be a bug in the update.

  Can you help?
  Diana

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  staff-blorbo · Staff · Nov 16, 2019 at 7:51 pm

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  What is the URL of the site you’re trying to access?