Cannot login into WordPress and no one seems to help us

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  pablorobleshue · Member · Sep 3, 2015 at 5:27 pm

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  We’ve been trying for almost 3 weeks to contact the support team but no one seems to be interested in helping us. We cannot log in into the administrator’s page to create new blogs, all of our users appear to be deleted.

  Can someone please help us?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 3, 2015 at 5:32 pm

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  Staff answered you in this thread https://en.forums.wordpress.com/topic/problems-with-domainlog-in?replies=2#post-2456511

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  timethief · Member · Sep 3, 2015 at 5:37 pm

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  This site http://playbook.playbusiness.mx/ is not hosted by WordPress.COM and we provide support only for WordPress.COM hosted sites. You are posting to the wrong support forum for help with that site and we cannot help you.

  playbook.playbusiness.mx is hosted by SoftLayer, Inc.
  Hosting provider: SoftLayer, Inc.
  WHOIS: Click Here
  IP Address: 198.58.93.124
  Name Servers:
  playbusinessbook.com
  ns1.jerboa.arvixe.com
  ns2.jerboa.arvixe.com

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins (passwords), features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page