Cannot login to account

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  tua03833 · Member · Sep 15, 2015 at 4:55 pm

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  I currently cannot login to wordpress. I created an alternate account so that I may contact support. I had forgotten my email so I went to reset but apparently I have some two-step authentication enabled and I need a code from google authenticator, which I no longer had installed on my device. I don’t have back up codes – please help me get back on my account.

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  timethief · Member · Sep 15, 2015 at 11:45 pm

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  Hi there,
  Please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.