Cannot login to account, no SMS and no email

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  clairedbourke · Member · Aug 31, 2018 at 9:02 am

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  I have lost access to my account and have had to set up a new account just to access the support forums!

  I would like to regain access to: https://cdbourke.wordpress.com/

  I am unable to do this via the ‘reset password’ page as the email is not coming through and I am based in a country where my registered number for SMS validation does not work. I am also unable to provide a transaction ID as I set up the account as an academic at the University of York, which inactivates email accounts on the day of leaving the university, hence I do not have access to the original emails sent by wordpress when I set up the site.

  Please let me know how I can re-access my site. Thanks.

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  slantedplanet · Member · Aug 31, 2018 at 12:20 pm

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  Hello.

  I will flag this for staff follow by adding a modlook tag.

  Is it possible that you saved your activation URL to an email account that is available to you now?

  That would be another resource for account recovery through the account recovery form.

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  brookedot · Member · Aug 31, 2018 at 8:06 pm

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  Hi @clairedbourke,

  Sorry to hear you’ve lost access to your WordPress.com account associated with your blog. As we take security very seriously here at WordPress.com you will need access to the original email account or one of our proof-of-ownership methods.

  I can, however, tell you that cdbourkeis the username associated with the account and can be used in the password reset form.

  Hope this helps and let us know if you have any other questions.