cannot login to admin

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  backtopackrescue · Member · Jan 26, 2022 at 4:40 pm

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  Hey there! I am unable to login to the back-end of my site (getting error 500)? I’m thinking that it is due to an outdated plugin. My website is http://www.backtopackrescue.ca

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jan 26, 2022 at 8:02 pm

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  Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted at GoDaddy.

  We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  If you’re having trouble logging in, you should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you troubleshoot the problem.

  If you still have trouble, please reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

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  garyfjones46 · Member · Jan 26, 2022 at 8:10 pm

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  My website is Garyfjones.come, but I’ve lost the URL for the administration of the site and I don’t have any of the 3 required ID–it’s been over a year since I changed anything and now I can’t find the information I need to add to the site.

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  staff-blorbo · Staff · Jan 26, 2022 at 10:14 pm

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  @garyfjones46 Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  So, you’ll log in to it through https://garyfjones.com/wp-login.php and not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/