cannot login to admin site

rachelberns · Member · Jul 10, 2012 at 11:04 pm
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cannot reset password
Blog url: http://rachelberns.wordpress.com/

The blog I need help with is: (visible only to logged in users)
timethief · Member · Jul 10, 2012 at 11:15 pm
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Is this the guide you used? http://en.support.wordpress.com/passwords/#change-your-password
If you have no received the email please check your email client spam filter.
rachelberns · Member · Jul 10, 2012 at 11:18 pm
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My username doesn’t work either, nor my email address. I keep getting an error message saying my email address is not registered
timethief · Member · Jul 10, 2012 at 11:23 pm
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Have you confirmed that your email address is correct in these two spots?
The email address you used when registering your WordPress.com account is listed in:
the Settings tab on the WordPress.com home page, or
Users -> Personal Settings in your dashboard

P.S. I flagged this thread for Staff attention.
rachelberns · Member · Jul 10, 2012 at 11:30 pm
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I don’t think I can get into those settings without logging in.

Thank you!
timethief · Member · Jul 10, 2012 at 11:32 pm
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DUH … was that ever stupid of me. Thanks for not telling me I was stupid and I’m sorry. :(
rachelberns · Member · Jul 10, 2012 at 11:33 pm
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That’s ok, I appreciate the help!
staff-blorbo · Staff · Jul 10, 2012 at 11:39 pm
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Which username are you trying to gain access to?
rachelberns · Member · Jul 10, 2012 at 11:40 pm
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rachelberns.com
staff-blorbo · Staff · Jul 10, 2012 at 11:45 pm
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That blog is a self-hosted WordPress.org blog, which we really can’t help with.

To clear up any confusion, WordPress.com and WordPress.org are two different entities.

WordPress.org has complete support and documentation sites for self-hosted/installed versions of WordPress via their Codex and Support Forums.

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