Cannot login to main dashboard
-
Hello,
I’m beginner at setting up a WordPress site, so naturally I’ve made a mistake. The mistake is that when I started creating my w-site I named it http://www.pourelle.mk/wp, but my hosting provider is for http://www.pourelle.mk, right? :). I have no access to the main dashboard, I have the password and user, but when I login, in the menu on the left I don’t even have the Dashboard option. I got trough everything to fix it, and I did it but the theme i bought has only 1 license and I used it on the wrong site, and I can’t login to deactivate and reuse the theme. Please let me know how to resolve this problem. So, I just want to redeem my theme license key, thats all.
Thank you!
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there,
I checked your Whois and the domain and site is hosted with Input Output Flood:
https://digital.com/best-web-hosting/who-is/#search=www.pourelle.mk
Have you spoken with them about the domain?
Your site isn’t hosted with us on WordPress.com but rather is using the open-source WordPress.org software. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would touch base with your site host for help.
It looks like you are using the Flatsome theme, so I would also reach out to their support if you are having issues with the license:
https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319
If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:
- The topic ‘Cannot login to main dashboard’ is closed to new replies.
WordPress.com Forums 