Cannot login to my website

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  finditinnovations · Member · Jul 3, 2023 at 5:52 pm

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  I tried using Advanced WordPress Reset plugin and now I cannot login to my site. Can my account be completely reset? This is unfortunate but at least if I can login again I can start over.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jul 3, 2023 at 7:18 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host innerloot.com on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Siteground. As a result we are not able to offer backups and historical data for sites hosted elsewhere. Of course, we would love to host your site here, where we we are happy to help further. But as it stands now, we can’t assist.

  The good news is that your hosting provider may be able to help in this instance since they typically manage backups for sites they host directly. I recommend contacting Siteground for further assistance since they are in the best position to help.
  After you have restored your site at Siteground to normal working order, you are welcome to migrate your site to our WordPress.com managed hosting by using this plugin.

  

  Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

  Once you are hosted here, our daily and incremental backups (which you can access any time you wish) will have you covered from any future unexpected issues. Should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance.

  Thanks!