Cannot login to my WordPress website!

  • Unknown's avatar
    cynthiateced · Member ·

    I do not know where to get help with this. I cannot login to my WP website and this has never happened before. I do not even get a message saying why not. I tried at least a dozen times today to no avail. I am the admin of the site so this is not a good thing.

  • Unknown's avatar
    timethief · Member ·

    What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?
    And, exactly which wordpress.COM username account registered that site?
    This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  • Unknown's avatar
    cynthiateced · Member ·

    Hi-
    The website is http://teced.com.
    I don’t know who registered the site – originally it was an agency (Inner Circle Media) and then another agency redesigned our site (Web Savvy Marketing) and I think they registered it.

    I have been logging on successfully for about 5 years, so this is strange.

    Should I be going to the agency? Thanks.

  • Unknown's avatar
    timethief · Member ·

    You are posting to the wrong support forum. That site is not hosted here.

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.me/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

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